It is frustrating being a couponer and having a retailer deny the coupon. This has happened many times before and I wanted to provide some assistance for Canadians.
The bottom line is that they accept printable coupons that is great for us couponers. Grocery Alerts recommends to print this page and store it with your list of coupons or coupon organizer in case any problems may occur at a certain store or with a certain cashier.
I would like to thank Walmart customer service for their prompt reply.
This policy is clear as day.
Here is the screenshot of the email sent to us via Walmart Canada customer service.
Walmart Canada’s complete coupon policy:
We will be accepting internet coupons as long as the following criterias are met:
- Item matches coupon (size, style…).
- Scanable barcode is present.
- Dealer address to redeem coupon is present (Canadian address)
- We accept them. Make sure price is entered on free coupon offer.
When the customer brings you numerous quantities of the same coupon, we should be looking to see if the coupon reads “one coupon per purchase” or “one coupon per item”.
The checkout associate should be accepting the coupon in accordance with these coupon instructions.
So it should play out in the following way:
- “One coupon per purchase” means one coupon per transaction
- “One coupon per item” means one coupon per each individual item. So that more than one of the same coupon could be used in one transaction
- We do not permit coupon stacking (use of more than one) per item.
When the coupon value exceeds the value of the product , we indicate the retail price of the product on the coupon , to indicate the amount we will be redeeming when sending in the coupon.
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I was wondering that Save On Foods is allowing to stack, so will you guys be changing your coupons poilcy also, since you might be losing some customers due to this .
Store managers are responsible for their store’s budget and inventory, and they do have the power to override the price matching and coupon policy where they see fit. One store may allow as many coupons as you have for what you’re buying…others may limit you to using only 6 of the same coupon per order. Some may price match something, some may not (especially if the price difference is large….since the other store is getting a deal from the manufacturer allowing them to offer it at the price they are, the store price matching is actually losing money on the sale in alot of cases since they aren’t getting the same price).
Thank you for the information, as a fellow couponer I wasn’t sure on some of the terminology on coupons, thank you very much
No problem! Glad we could help out.
I thought Walmart and London Drugs were the only stores in Canada to allow coupon stacking ???? Now I read Walmart does not :( Did I hear wrong or have they recently updated their policy??
As an ex cashier… I know when I was trained.. we were never actually trained on the break down of coupon meanings…. so if you have a cashier who know’s nothing about coupons.. all we were told is they must have a an address within the country.. and match the object…. helps if the cashiers are trained properly!
Thanks! It must be a tough job – some of the writing is so small and terminology to figure it out – the lines are always so long.
Funny thing is the one I’m at, whether or not it says one per purchase or one per item, they could have numerous of the same coupon (though we will limit it to 6 coupons when they have more than one for the same thing) and we’ll do it on one transaction. I tried arguing that once with my fellow supervisors that we were doing it wrong (I had contacted a manufacturer to clarify the wording)….this just proves I was right, they were wrong. Surprised head office hasn’t come down on them about it.
I need some clarifications…
On this e-mail, I can read «When the value exceeds the value
of the product, we indicate the retail price of the product on the coupon, to
indicate the amount we will be redeeming when sending in the coupon». But in the Canadian coupon policy guide on
your web site, we read «When coupon value exceeds the price of the item: the
excess amount can be given as cash or can be applied toward the basket purchase,
at the costumer`s choice».
What is it?… can I buy sample size and get the rest of the
money taken off the rest of the basket or they just give me the item for free?
What they would do when the coupon exceeds the price of the item is, you’d get the cash back or off your order….however, the cashier will indicate on the coupon the price of the item. That is what they are saying here…that the coupon when submitted to the manufacturer for redeeming by Walmart, the coupon price will indicate the store price of the item. Doesn’t affect you, the shopper.
One coupon per purchase means the same as one coupon per item. A purchase is not a transaction. If challenged there cannot be anything stopping you from multiple transactions anyway because it does not say per customer or per visit. I wish someone would contact manufacturers who put out these coupons to clarify, maybe I will ahve to do it myself.
I contacted a manufacturer on the one coupon per purchase…the response was if I had 3 coupons for the same product, and I was buying 3 of them (therefore, using all 3 coupons), one coupon per purchase meant PER TRANSACTION. So if I wanted to use all 3, I’d have to do them on 3 separate transactions. So what Walmart HO told him here matches what that manufacturer told me. Yet the store I work at, we accept them all in the same transaction…wondering why HO hasn’t come down on them about it as this clearly indicates my store is wrong.
Thanks for this Steve. My WalMart is a pain to use coupons at. I am going to copy this out and keep it in my coupon organizer!
I hate it when coupons say”1 per item” cashiers always mistake what it means.