It is frustrating being a couponer and having a retailer deny the coupon. This has happened many times before and I wanted to provide some assistance for Canadians.
The bottom line is that they accept printable coupons that is great for us couponers. Grocery Alerts recommends to print this page and store it with your list of coupons or coupon organizer in case any problems may occur at a certain store or with a certain cashier.
I would like to thank Walmart customer service for their prompt reply.
This policy is clear as day.
Here is the screenshot of the email sent to us via Walmart Canada customer service.
Walmart Canada’s complete coupon policy:
We will be accepting internet coupons as long as the following criterias are met:
- Item matches coupon (size, style…).
- Scanable barcode is present.
- Dealer address to redeem coupon is present (Canadian address)
- We accept them. Make sure price is entered on free coupon offer.
When the customer brings you numerous quantities of the same coupon, we should be looking to see if the coupon reads “one coupon per purchase” or “one coupon per item”.
The checkout associate should be accepting the coupon in accordance with these coupon instructions.
So it should play out in the following way:
- “One coupon per purchase” means one coupon per transaction
- “One coupon per item” means one coupon per each individual item. So that more than one of the same coupon could be used in one transaction
- We do not permit coupon stacking (use of more than one) per item.
When the coupon value exceeds the value of the product , we indicate the retail price of the product on the coupon , to indicate the amount we will be redeeming when sending in the coupon.
3 Comments
I need some clarifications…
On this e-mail, I can read «When the value exceeds the value
of the product, we indicate the retail price of the product on the coupon, to
indicate the amount we will be redeeming when sending in the coupon». But in the Canadian coupon policy guide on
your web site, we read «When coupon value exceeds the price of the item: the
excess amount can be given as cash or can be applied toward the basket purchase,
at the costumer`s choice».
What is it?… can I buy sample size and get the rest of the
money taken off the rest of the basket or they just give me the item for free?
One coupon per purchase means the same as one coupon per item. A purchase is not a transaction. If challenged there cannot be anything stopping you from multiple transactions anyway because it does not say per customer or per visit. I wish someone would contact manufacturers who put out these coupons to clarify, maybe I will ahve to do it myself.
Thanks for this Steve. My WalMart is a pain to use coupons at. I am going to copy this out and keep it in my coupon organizer!
I hate it when coupons say”1 per item” cashiers always mistake what it means.