What is the Scanning Code of Practice (SCOP)?
The Scanning Code of Practice is a code that most grocery & other stores follow. It ensures that the customer will always receive accurate price scanning at the register on all non-ticketed items (items that do not have an actual sticker on them with the price). If an item scans in at a price higher than the shelf price, the customer gets it for free or $10 off if the item is more than $10. Don’t expect cashiers to let you know about this (even though there is usually a sign right by the register that mentions it). Make sure you point it out or you will most likely miss out on your SCOP deal! If you buy more than one identical item, you are entitled to the first item free and the following items will be adjusted to the lower, correct price. I always watch every item scanned, and more times than not, I will catch one or two most transactions that I do.
STORES THAT FOLLOW THE SCOP: Shoppers Drug Mart, Jean Coutu (NB and Ont only), Lawton Drug Stores, London Drugs, Pharma-save (BC and Sask), Pharma Plus, Safeway, Loblaws, Real Canadian Superstore, No Frills, Fortinos, Sobeys, Metro, Thrifty Foods, Costco, Co-op Atlantic, Home Depot, Canadian Tire, Toys r Us, Rona, Wal-Mart, Giant Tiger, Best Buy/Future Shop, Home Hardware, Thrifty Foods and many other independent stores… they’ll usually have it posted right near the cashier, but if you do not see it, be sure to ask!
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—- >>> The rest of this post is directly from the Government of Canada site:
FROM: http://www.competitionbureau.gc.ca/e...eng/01262.html
Scanner Price Accuracy Voluntary Code – Pamphlet 2002
The Competition Bureau is a federal law enforcement agency responsible for administration and enforcement of the Competition Act, as well as three labelling acts: the Consumer Packaging and Labelling Act, the Textile Labelling Act and the Precious Metals Marking Act. Its role is to promote and maintain fair competition so that Canadians can benefit from competitive prices, product choice and quality services.
The Bureau has endorsed the Scanner Price Accuracy Voluntary Code, which evolved from the collaborative efforts of the Retail Council of Canada, the Canadian Association of Chain Drug Stores, the Canadian Federation of Independent Grocers and the Canadian Council of Grocery Distributors. These associations are composed of national, regional and local retailers selling a wide assortment of general merchandise, as well as pharmaceutical and food products.
This Code, implemented in June 2002, applies to all scanned Universal Product Code (UPC), bar coded, and/or Price Look Up (PLU) merchandise sold in all participating stores, with the exception of goods such as prescription drugs which are not easily accessible to the public and price-ticketed items.
Purpose of the Code
The purpose of the Code is to:
Visibly demonstrate retailer commitment to scanner price accuracy;
Provide retailers with a consistent national framework for dealing with scanner price accuracy issues; and
Provide the retail industry with a mechanism for consumer redress in scanner price accuracy cases, to be managed by a Scanner Price Accuracy Committee.
Key Features of the Code
The Item Free Scanner Policy – The Retailers’ Promise of Price Accuracy.
If the scanned price of a non-price ticketed item is higher than the shelf price or any other displayed price, the customer is entitled to receive the item free, up to a $10 maximum. When the item has a price tagged, the lowest price applies. When identical items are incorrectly priced, the second one will be sold at the correct price.
What does the Code cover?
The Code covers all scanned merchandise at participating retail outlets where this sign is displayed at the store entrance or checkout.(as pictured above)
Scanning Code of Practice (SCOP)
If the scanned price of a non-price item is higher than the shelf price or any other displayed price, the customer is entitled to receive the first item free, up to a $10 maximum. If a Code of Practice problem cannot be resolved at the store level, please call 1-866-499-4599 to register your complaint.
What is a non-price ticketed item?
A non-price ticketed item is any bar coded merchandise that does not have a price affixed to the merchandise.
What happens if two or more identical non-price ticketed items are incorrectly scanned?
Customers are entitled to the first item free (up to a maximum of $10) and the subsequent item(s) at the correct price.
How can I claim my refund?
Cashiers are authorized to implement the Item Free Scanner Policy.
If you are not satisfied with the cashier’s decision, you may speak to the store manager or supervisor.
If you are still dissatisfied with the outcome, you may register a complaint with the Scanner Price Accuracy Committee, by calling 1-866-499-4599 (toll free).
Your complaints and concerns will be addressed with the retailer, and you will be notified of the outcome.
Where can I get more information about the Code?
You may obtain a copy of the Code from the Competition Bureau’s web site at www.competitionbureau.gc.ca.
You may also visit the web sites of the participating retail associations at:
Retail Council of Canada www.retailcouncil.org
Canadian Association of Chain Drug Stores www.cacds.com
Canadian Federation of Independent Grocers www.cfig.ca
Canadian Council of Grocery Distributors www.ccgd.ca
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